My Writing

Since December 2006, I have been blogging at Experiencing elearning.

Four Crucial Characteristics of a Compliance LMS, eLearning Guild white paper by Susan Jacobs and Chris Benz with Tracie Cantu, Tom King, and Christy Tucker, June 6, 2017

Using an Open Source Wiki for E-Learning Development Process Documentation, Learning Solutions Magazine, July 27, 2009 (link to archived version)


Better Feedback for Scenario-Based eLearning

Presented at the eLearning Guild’s Learning Solutions Conference on March 27, 2018

Presented to the Online Network of Independent Learning Professionals on March 1, 2018 (recording below)

When you create a scenario, you work hard to make it realistic and relevant for your learners. Unfortunately, even otherwise engaging scenarios sometimes include abstract feedback like “Incorrect. Please try again.” Simply saying the choice is right or wrong can make learners lose interest and focus, and it doesn’t help them learn from their mistakes.

In this session, you will learn how to show learners the consequences of their decisions rather than telling them they’re right or wrong in scenario-based eLearning—the difference between “intrinsic feedback” and “instructional feedback.” You will explore several options for intrinsic feedback, such as progress meters, character responses, and environmental changes. You’ll learn guidelines for when to use immediate feedback and when to delay the feedback in scenarios. You will discuss how to design feedback to meet the needs of both novice and expert learners. You’ll also learn when direct instructional feedback is beneficial for learning.

Avoiding Voice Over Script Pitfalls

Presented at the eLearning Guild’s Learning Solutions Conference on March 22, 2017.

You asked your voice-over artist for a natural, conversational recording, but what you got back is stiff and formal. You waste time going back and forth with voice-over talent about pronunciation or rewording. Too often, you need to re-record voice-over due to errors or confusion. You need a process to make your script writing more efficient and effective.

In this session, you will learn one proven technique you can use to avoid many voice-over script pitfalls, regardless of whether you use professional voice-over talent or record it yourself. You’ll also learn how to identify and correct common errors and how to adapt your writing style for more engaging, conversational narration. You’ll practice editing some sample scripts during the session so you can immediately apply what you learn. You will also receive a review checklist you can take with you and share with your team to improve the quality and consistency of your scripts.”

Scenario-Based Learning

I gave this presentation to the Online Network of Learning and Development Professionals on September 28, 2016. I explained some reasons why scenario-based learning works, shared ideas on different ways of using scenarios, and provided some tips on writing scenarios.

Design in the Open

This interview is part of the Designers for Learning self-paced professional development course Design in the Open. This course is about building your professional network by sharing your work and expertise with others.

LMS Search

TCC 2009 Presentation: “An eLearning Team’s Tale: Choosing and Implementing the Right Learning Management System”

Why an LMS