My Writing

Since December 2006, I have been blogging at Experiencing E-learning. In addition to my primary blog, from November 2007 to November 2009 I also contributed to the Performance Learning Systems Online Course Development blog (now private).

Four Crucial Characteristics of a Compliance LMS, eLearning Guild white paper by Susan Jacobs and Chris Benz with Tracie Cantu, Tom King, and Christy Tucker, June 6, 2017

Using an Open Source Wiki for E-Learning Development Process Documentation, Learning Solutions Magazine, July 27, 2009


Avoiding Voice Over Script Pitfalls

Presented at the eLearning Guild’s Learning Solutions Conference on March 22, 2017.

“You asked your voice-over artist for a natural, conversational recording, but what you got back is stiff and formal. You waste time going back and forth with voice-over talent about pronunciation or rewording. Too often, you need to re-record voice-over due to errors or confusion. You need a process to make your script writing more efficient and effective.

In this session, you will learn one proven technique you can use to avoid many voice-over script pitfalls, regardless of whether you use professional voice-over talent or record it yourself. You’ll also learn how to identify and correct common errors and how to adapt your writing style for more engaging, conversational narration. You’ll practice editing some sample scripts during the session so you can immediately apply what you learn. You will also receive a review checklist you can take with you and share with your team to improve the quality and consistency of your scripts.”

Scenario-Based Learning

I gave this presentation to the Online Network of Learning and Development Professionals on September 28, 2016. I explained some reasons why scenario-based learning works, shared ideas on different ways of using scenarios, and provided some tips on writing scenarios.

LMS Search

TCC 2009 Presentation: “An eLearning Team’s Tale: Choosing and Implementing the Right Learning Management System”

Why an LMS