Email and Phone Branching

This branching scenario simulates a conversation that starts via email but switches to a phone call. Participants make decisions at key points in the conversation. The conversation itself provides feedback throughout the scenario. I provide additional feedback at each ending of the scenario to help participants understand their mistakes and do better next time.

This scenario provides choices in the gray area and opportunities to correct mistakes, just like a real conversation. If you make the best choices at each decision point, you can complete the scenario in 5 steps. However, there are 8 possible endings, depending on what options you select.

Screenshot of Storyline branching scenario

Read more about the process I used to create this scenario, starting from the very beginning of planning.

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